Refund Policy

Since each item is made custom for you upon order, refunds are not typically available. Great time and care is put into each piece, specially for you. Please email me asap kristy@dreamingtreecreations.com if you change your mind on an order and would like a refund before creation has begun. If you have any questions, concerns, or dissatisfaction, we will resolve it. I want you to be happy, so let's achieve that! 

Each item comes with tracking information, delivery confirmation, or proof of shipment. If an item is lost in the mail, we can work together on locating the item and filing a claim with the post office.